Privacy Policy

Southwind Firearms & Outfitters respects your privacy. This policy explains how we collect, use, and protect personal information when you visit swfao.com or do business with us.

Information We Collect

• Account & Order Information: Name, billing and shipping address, email, phone number, and order history.
• Identification & Regulatory Information: FFL details, proof of identification at pickup or transfer, and required compliance documentation retained as required by law.
• Payment Information: Payments are processed securely by third-party providers. We do not store full card numbers.
• Customer Communications: Emails, phone calls, and support inquiries.
• Device & Usage Data: IP address, browser type, device identifiers, and site activity via cookies or analytics tools.
• Marketing Preferences: Opt-in choices for newsletters and promotions.

How We Use Information

• Process and fulfill orders and FFL transfers.
• Coordinate legally required background checks with receiving FFLs.
• Provide customer service, returns, and warranty support.
• Send order confirmations, shipping updates, and transactional messages.
• Send promotional communications only if you opt in.
• Prevent fraud and meet federal and state compliance requirements.

Legal Basis & Record Retention

• Records are retained as required under ATF, FFL, and applicable state laws.
• Information is kept only as long as necessary for legal, operational, or compliance purposes.
• Texas residents may request access or correction of personal information, subject to legal limits.

Cookies & Tracking

• Cookies support site functionality, analytics, and performance.
• Disabling cookies may limit certain site features.

Third-Party Sharing

• Shared with payment processors, carriers, hosting providers, and receiving FFLs.
• Disclosed when required to comply with law or protect safety.
• We do not sell personal information.

Security

• Administrative, technical, and physical safeguards protect your data.
• No online system is completely secure; please notify us of suspected issues.

Your Rights & Choices

• Request access to or correction of personal information.
• Opt out of marketing communications at any time.
• Request account closure; required records may be retained by law.

Children’s Privacy

• Our website is not intended for individuals under 18.
• We do not knowingly collect data from minors.

Policy Updates

• Updates will be posted with a revised effective date.

Contact Information

Returns & Refunds Policy

Non-Firearm Items

• Returns accepted within 30 days if unused and in original packaging.
• Proof of purchase is required.
• Return shipping is the customer’s responsibility.
• Refunds issued within 7–10 business days after inspection.

Firearms, Ammunition & Consumables

• Firearm sales and transfers are governed by federal and state law.
• Ammunition and consumables are generally final sale unless defective.

Defective Items

• Most firearms are covered by manufacturer warranties.
• Incorrect or damaged items should be reported immediately.

Shipping & Transfer Policy

Shipping Overview

• Firearms ship only to licensed FFL dealers.
• Accessories ship where permitted by law.

FFL Transfers

• The receiving FFL completes all background checks and paperwork.
• Transfer fees are the buyer’s responsibility.
• Denied transfers are handled in accordance with law and store policy.

Processing & Delivery

• Orders typically process within 1–3 business days.
• Firearm shipments are insured and require adult signature.

Compliance

• All sales comply with federal and Texas firearms regulations.
• Required records are retained as mandated by law.